![]() ![]() “Some people don’t want any small talk and I give them just the facts.” “I’m generally outgoing and friendly and I can tell immediately if the person is someone I can kid with or not,” Cooney said. With their burgundy blazers and friendly smiles, the ambassadors, who are mostly retirees, soothe travelers’ anxieties and answer a wide range of airport questions – from where’s the nearest bathroom to what gate does my flight depart from?įor newcomers to the Capital Region, airport ambassadors make a vital first impression.Ĭooney, who possesses a dry wit, has become a master at reading a passenger’s mood, and responding accordingly. “They embody our ideals of providing a friendly, comfortable and relaxed travel experience.” ![]() “Our ambassadors are the public face of the airport,” said Phil Calderone, airport CEO, who presents ambassador lapel pins to mark years of service. ![]() Nash, Cooney and their colleagues were honored in December at an annual holiday party at the Desmond Hotel. He is the only active ambassador who remains from the inaugural class of 30 in 1995 “We like helping out and we’re dedicated to making sure travelers have a good experience at our airport,” said Cooney, 86, of Menands, a retired Albany County engineer. She has logged the most ambassador volunteer hours, more than 7,100. I enjoy helping people,” said Nash, 84, of Colonie, a retired medical records technician who joined in 2013.
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